Email: Recent speed and connection issues

We’ve noted users reports of problems connecting to dublin.ie email since our update on the 18th. We’ve been working with the software vendors and our network administrators to get to the bottom of the issue and it appears as if we have this afternoon.

Shortly before 3.30pm we disabled webmail to make the changes and webmail was operational again at 3.50pm. Inbound email was queued whilst we worked on the system. Due to the seriousness of the issue, we decided to enact the fix as soon as we had it so we were unable to warn of the outage. If you experience any further problems related to ‘connection closed’ or the system operating slowly, please open a helpdesk ticket.

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Email software patch – 07:30 18/01/12

We’re applying a patch to the email system on Wednesday morning 18th January at 07:30. As you may know, we were unable to run this update in December due to remote server issues but we’re confident we’ve fully resolved those and are proceeding. Users can expect to see a faster interface and a ton of smaller improvements. We expect minimal downtime and we will be taking the usual steps in terms of mail delivery and backup. We apologise in advance for any inconvenience.

UPDATE 18/01 @ 16:41: We were unable to run the update this morning but have re-scheduled for the same time window tomorrow. There was no interruption in service this morning.

UPDATE 19/01 @ 11:24: We’re happy to report that everything went smoothly this morning and we were back online at 08:44. The patch has made a lot of changes in the background but one notable inclusion is drag and drop to folders in both mail and contacts for Internet Explorer 9 users.

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Merry Christmas and a Happy New Year from dublin.ie

Merry Christmas and a Happy New Year to all dublin.ie visitors. We put a post together on what we’ve done in 2011 and we hope you’ll join us for more in 2012. Have a great one.

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What we’ve done in 2011

Our team has been quite busy throughout 2011 so we thought we’d take a minute to re-cap on a productive year:

New web sites:

Dublin City Children's Services Committee- Dublin City Children’s Services Committee: We built a new site for the DCCSC who collaborate to improve policy development and delivery of services for children and families in Dublin City. It’s brand new so let us know what you think.

Dublin City Comhairle na nOg- Dublin City Comhairle na nÓg: Comhairle Na nÓg is Dublin’s Parliament for Young People. The Parliament is made up of a group of approximately 50 young people aged between 12 and 17 from areas all over Dublin. They wanted to be able to publish articles about the work of Comhairle and colloborate online with each other.

Continued development of:

- dublin.ie email: It’s 16 months since we moved from Atmail v5 to v6 and we’ve applied numerous patches since to add functionality and aid stability. We’re acutely aware that people want to connect to their dublin.ie account from their phones so we created two helpdesk articles: for iOS (iPhone/iPad/iPod Touch) and Android (phone/tablet). We hope to add additional storage space early in 2012 and speed up peformance too.

Dublin City Community Maps

- Dublin City Community Maps: We’ve come a long way in our development of a mapping tool for community related data. Through our analysis of how people use it, we brought in a single search box. We’ve spent many months tweaking how it works and we believe it will be even more effective with the final raft of changes due to be installed in early 2012.

- Dublin City Cycling: Dublin’s cycling population has expanded hugely with the success of the Dublin Bikes Scheme and the cycling site has lots of content to assist. The blog has been quite busy too with posts on bike security, Dublin’s first Skyride, the lunchtime Bike Ride in June and more.

Assisting other projects:

- Dublin Tall Ships 2012: Dublin, as Final Host Port, is expecting to see up to 100 Tall Ships visit for a four day festival between August 23rd-26th 2012. We’ve been consulting with the project team in regards to the development of dublintallships.ie and the social media elements like Facebook (give it a Like!) and Twitter. Watch for more in the new year.

- Creative Dublin Alliance: The Creative Dublin Alliance is a network led by the Dublin City Manager, with members drawn from the most senior level in Local Government, Commerce, Industry, Education, State Agencies and Not-for-Profit Sector. We’re hosting the site and you can have a look at the many projects underway (like Dublinked and Innovation Dublin) over on creativedublinalliance.ie.

We’d like to thank Sabrina Dent, Katherine Nolan, Xwerx and X-Communications who were our external collaborators on the projects mentioned above.

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Email software patch – 07:30 08/12/11

We’re applying a patch to the email system on Thursday morning (tomorrow) 8th December at 07:30. This update will make the calendar functions faster and it will allow you to setup an iOS device (iPhone, iPod Touch, iPad) easier. There are numerous other “under the hood” fixes that will applied too. We expect minimal downtime and we will be taking the usual steps in terms of mail delivery and backup. We apologise in advance for any inconvenience and will update this blog post when we’re done.

UPDATE: We were unable to complete the update this morning as remote software license servers were unavailable to us at short notice. We realised this quickly and rolled all backups into place. As this was out of our control, we’ll need to re-schedule and a notice will go up on the site in due course.

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Email software patch – 07:30 14/09/11

We’re applying a patch to the email system on Wednesday morning 14th September at 07:30. This patch mainly concerns smaller fixes. We’re also aware of an issue with Internet Explorer 8/9 and are pushing for a bug fix ASAP but we don’t believe it’s part of this patch. We expect minimal downtime and we will be taking the usual steps in terms of mail delivery and backup. We apologise in advance for any inconvenience.

UPDATE @ 17:23: Things went smoothly this morning and we’ve also deployed a fix for the Internet Explorer 8/9 issue. If you have any problems, please contact the helpdesk.

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Email software patch – 07:30 17/08/11

We’re applying a patch to the email system tomorrow morning 17th August at 07:30. This patch mainly concerns HTML email rendering plus a lot of smaller fixes. We expect minimal downtime and we will be taking the usual steps in terms of mail delivery and backup. We apologise in advance for any inconvenience.

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